Thank you for shopping with us. We want to make sure you have a satisfying experience, and our Returns & Refund Policy is designed to be fair and transparent.
60-Day Return Policy:
You have 60 days from the date of purchase to return an item. If 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns:
We generally allow returns as long as items are in like-new condition. We understand that you may need to try a product to decide if it meets your expectations. However, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain items are non-returnable, including:
- Gift cards
Contact our customer service team at firstname.lastname@example.org to initiate the return process.
Provide your order number and details about the item you would like to return.
Our team will guide you on how to return the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you have any questions or concerns about our Returns & Refund Policy, please contact us at email@example.com.
Occasionally, we do receive returns of orders that were never opened. Rest assured, we understand that circumstances vary, and we aim to handle such cases with flexibility and understanding.
Thank you for choosing us. We appreciate your trust in our products..